Served as a Dynamics 365 Consultant on the Travel Agent Booking and Client Management System project, delivering a tailored CRM solution to centralize customer management and automate travel booking operations. The solution leveraged Dynamics 365 Sales to capture client information, manage reservations, and track interactions across the entire travel lifecycle.
Customized workflows, business process flows, forms, and entities to support each stage of the client journey—from initial inquiry and invoice generation to booking confirmation. Collaborated closely with a third-party development team responsible for the external system integration, providing technical support and coordination throughout the design, testing, and deployment phases to ensure seamless alignment with CRM processes and business objectives.